Frequently Asked Questions

Everything you need to know about shopping with PMU

What are your standard shipping times?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-21 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on PMU covered by a warranty?

Yes, most of our products come with a standard 12-month manufacturer warranty against defects. Specific warranty details can be found on individual product pages.

Can I change or cancel my order after it has been placed?

We aim to process orders quickly, but if you contact us within 1 hour of placement, we will do our best to modify or cancel your order before it reaches the fulfillment stage.